THE DREAM

 

We create better business environments for companies to thrive,
through our use of artificial intelligence, cultivated guidance, and support.

OUR PATH TO ACHIEVEMENT

Provide companies of all sizes an omnichannel outsourcing solution to immediately provide reduction in customer support and acquisition cost.  Then, through the use of our Artificial Intelligence (AI) systems, strategically begin to eliminate the need for human support... allowing those companies to dream bigger.  

 
 

THE VALUES THAT GUIDE US

Caring • Humility • Ambition • Agility • Honesty • Teamwork • Personal Growth

 
 

WE ARE THE DREAMERS

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The bridge between data and behavior, action and reaction, the question and the decision — therein lies DreamCSX.

We are a passionate team of dreamers. Our mission from the time we wake until our heads hit pillows again is to be that bridge for our customers.

We’ve built our brand on reading the emotions between the hard numbers and lines of code. Simply put? Data breeds the best decisions. DreamCSX prides itself on giving our customers those decisions.

Our Logo's Story

Two halves of a mind bridged by the synapses between our lines of business is more than mere shape and form. It is who we are in the cloud, on the page, and in the minds of customers.

LEADERSHIP

Michael McMillan
Chief Dreamer
Co-Founder

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Jeff Hubrig
Chief Revenue Officer
Co-Founder

  Matthew Brock   Director of Fiscal Fitness

Matthew Brock
Chief Financial Officer

INCEPTION

Alcoa, TN | U.S.A.

City of Alcoa

Alcoa is the World Headquarters of DreamCSX, and our Inception Site is where all of our cutting edge services and solutions are first come to life.  From our Artificial Intelligence "AI" software, to best practices for our call center, this is where the ideas from all our Dreamer's become real.

 
 

ALPHA SITE

Louisville, TN | U.S.A.

Louisville Tennessee
 

Louisville is the home to one of our inbound customer service and technical support contact centers.  From traditional call center work, to cutting edge video and chat support, Alpha Site has a sole focus on the retention and engagement of our client's customers

 

BRAVO SITE

Knoxville, TN | U.S.A.

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The home of our outbound sales and prospecting support services, Bravo site is where we help our clients grow their businesses.  From Teleprospecting to LinkedIn Prospecting and appointment setting, Bravo Site is all about getting new customer acquisition for our clients. 

 

CHARLIE SITE

Mérida, Yucatán | Mexico

Merida Mexico

From their vibrant love of life, to the hardworking culture, Mexico has consistently proven to be a powerhouse for support teams in Latin America. This is why DreamCSX choose Mérida as our base of Latin American operations.

 

DELTA SITE

Metro Manilla | Philippines

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The Philippines is the first country to ever out rank the United States for Net Promoter score with consumers.  From the culture to work ethic, the Philippines can provide your business with a call center solution that will take your customer service to the next level. This is why DreamCSX is proud to call the Philippines our second home in Asia.