DreamCSX improves upon your current support solutions
by providing scaled support on any channel, by any means necessary
to provide the absolute best experience for your customers.
Inbound Customer Service & Tech Support
Staffing Model & Service Level Analysis — Auditing and Analyzing of your existing Staff and Customer Support Channels to determine room for gains in efficiency.
Multi-Channel Tier 1 / Tier 2
Technical & Customer Support — Dedicated support teams to provide industry-leading service levels across all channels (Phone, e-Mail, and Web).
Review Management — Brand and Product Reputation Management to ensure brand awareness and integrity.
Sales Development & Enablement
Sales Funnel Development — Dedicated team members prospect via coordinated phone, email, and social media campaigns.
Direct Customer Engagement — Identifying your ideal customers, engaging them where they are most open to communication, and provided a measurable call to action.
Data-Backed Processes — A data-driven approach yields predictable and measurable growth. No data? No decisions.