DreamCSX improves upon your current support solutions
by providing scaled support on any channel, by any means necessary
to provide the absolute best experience for your customers.

 
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Inbound Customer Service & Tech Support

Staffing Model & Service Level Analysis — Auditing and Analyzing of your existing Staff and Customer Support Channels to determine room for gains in efficiency.

Multi-Channel Tier 1 / Tier 2
Technical & Customer Support
 — Dedicated support teams to provide industry-leading service levels across all channels (Phone, e-Mail, and Web). 

Review Management — Brand and Product Reputation Management to ensure brand awareness and integrity.

 

Sales Development & Enablement

Sales Funnel Development — Dedicated team members prospect via coordinated phone, email, and social media campaigns.

Direct Customer Engagement — Identifying your ideal customers, engaging them where they are most open to communication, and provided a measurable call to action.

Data-Backed Processes — A data-driven approach yields predictable and measurable growth. No data? No decisions. 

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The DreamCSX Zendesk team provides your company a turnkey solution to Zendesk. From configuration and administration, to data and process analysis for ongoing improvement. We do it all for you!

Check out this video to see what zendesk can do for your business!

 
 

Let's Chat And See How Zendesk Can
Change Your Customer Experience Today!

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